100% refund if cancelled at least 60 days before arrival date.
This accommodation is great for a group of friends who want to stick together in one room. It has many beds just like backpacker’s style, but with so much privacy. The room also offers a great view of the ocean. The management is easy to contact with. Looking forward to booking this room again over the next holidays.
The unit is well located with beautiful views. It's close to everything. However the furniture and the cookware are a bit old but all functional. Michael was very kind and give us support through text message everytime we needed.
The facilities of the building were okay, although the indoor pool and the spa need a little bit more cleaning.
I have a couple of things as a suggestion:
*two sets of keys should be handle at least. It's to hard when only one tag to open garage and not all the time people are living at the same time.
*The wardrobes should be actually all available for use. Only half is in use because the other half is kept as storage and is locked.
*You should put a plastic mat next to the kitchen to prevent any problems with the mat there, that it's in fact very stain and dirty.
*Towels were incomplete for the number of people staying as well as there wasn't an extra bedsheet needed and advised prior to our coming. We had to wait for the towels three more days.
*During check out, we cleaned as much as possible the little stove (we actually left it much better as we found it), but this lady Eva wasn't kind at all.
I really enjoyed my stay in this apartment, the hosts were more than welcoming and offered us help in everyway, i was very pleased with the service that we recieved, and would highly recommend it to others if they were looking at budget accomodation in the heart of surfers paradise, will definitely be back thankyou so much regards corey
Not what it seems at all.....
The room was not ready at check in at 2pm. Previous guests only checked out at 2pm. Had to wait in the lobby until 4.45pm until the owner was able to unlock the door as it was broken. Told check out is at 10am and unsure why the door wasn't fixed and the room cleaned within those 4 hours. We were late for a friends hens night and the night was ruined. The room was not cleaned to get ready in and with 4 people booked, only 3 beds made, only 3 towels left. Bad management and room was very old and nothing like the pictures.
My sincere apologies. We have changed the housekeeper. Now we have Liza living in the same building as housekeeper. There was a incident of domestic violence of the previous guest and everything now has been restored since you left. We offered you free night of stay of your choice. Also we shall be very careful in accepting one night booking. Actually looking at the condition you ought have had cancelled the booking. Be rest assured and Liza can be contacted on 0477252859. Again we apologize for the incident for which police report with Queensland police link is witness to that