100% refund if cancelled at least 14 days before arrival date. 50% refund if cancelled at least 7 days before arrival date.
Overall good stay
Only let down was stained sheets, and food provision could have been more than just 200ml long life milk.
Many thanks for your stay and it is a shame you didn't mention your concern with the sheets. All our linen and towels are sent to a commercial laundry in Brisbane. Our cleaning staff reject a lot of linen because of marks and stains that come from the laundry process but it is almost impossible to detect every mark during the changing of the linen between guests.
This place was absolute magic and Bruce was an absolute pleasure to deal with going above and beyond with a couple of our extra requests. Loved the complimentary kayaks, stunning views over the river and decent sized kitchen and lounge space. Our master suite also has a divine view. Highly recommend.
Lovely peaceful spot away from bustling Noosa
We had a lovely 3 night stay at Noosa Entrance Waterfront Resort. The property is roomy, quiet and well appointed. Easy walk to Noosaville restaurants and river which was nice compared to the very busy Noosa town centre (which was only a short free bus ride away anyway). Hosts were very friendly and helpful.
Many thanks for your kind words.
Unprofessional didn’t stay
Booked and paid for a 3br property last April for 3 adults and a child only to turn up to the site 26/12 and be given keys to a 2br unit with inadequate vehicle access for a needs without explanation.
When we opened the door and realised Bruce said there was nothing he could do about it as the owners wanted to stay.
We weren’t called in advance
We weren’t negotiated a lower price in advance.
We demanded a refund while he tried to insist we cancel the booking and we left.
Yes I changed your townhouse due to circumstances beyond my control. I looked at all the bookings I had accepted and yours with 3 people I thought would fit best into a 2 bedroom townhouse. Yes I should have contacted you and given you the opportunity to make a decision on continuing with the booking. You are a little unfair as you comment on demanding a refund and it sounds like the refund was not forthcoming due to my request you cancel the booking with Stayz. The only reason I did this was so I didn't have to refund your accommodation costs and service fees that you would have paid. As it was I did refund your accommodation costs and service fees in full on the spot before you would have had the opportunity to cancel. So really it wasn't a demand it was a request.
Very satisfactory accommodation.
Good facilities and we enjoyed our holiday despite the hot humid weather!
Many Thanks Linda for taking the time to review Noosa Entrance. We appreciate you choosing us for your Holiday and we look forward to seeing you again.
Best Wishes Bruce and Chris.
Love the location and great unit. Very clean and comfortable.
This unit (15) is very comfortable and the living area has a spacious feel. Bruce the resort manager is delightful. No hesitation in recommending this accomodation and will return.
Many thanks for taking the time to review your stay with us at Noosa Entrance. We really appreciate our guests comments and we look forward to a return visit in the future.
Best Wishes Bruce and Chris