BG Holiday Rentals
100% refund if cancelled at least 60 days before arrival date.
Unfortunately when we arrived we did not have an apartment. BG Holiday rentals said that HomeAway had not passed the information on to them so it had been booked to someone else. After a nervous wait for 4 hours they found another place that was very old, dingy and small and nothing like we had booked. After complaining it wasn't suitable they found us another house that was very good.-, although not in Ocean Grove but in Barwon Heads. Very disappointed and also just about impossible to talk to someone from Stayz. Will not be using in future.
THIS REVIEW IS NOT RELEVANT TO THIS PROPETY AS THE GUEST DID NOT STAY THERE...….BIT UNFAIR JENNY.
Thanks Jenny for your feedback. The Guest turned up just prior to 10.00 am (check in 3.00 pm) with no confirmed booking from us, no confirmation of a booking and no check in details for the property.
The Villa was already booked to someone with a confirmed booking.
As this was a very busy week-end we were able to find the guest two options to look at. Yaringa (Barwon Heads) and Bancoora (Barwon Heads)
Yaringa was the same standard as the original property, and Bancoora was an upgrade. The guest accepted Bancoora property and checked into this property within the normal check in time...3.00 pm. 10 am is a check out time not a check in time. The guest was therefore upgraded to a better property than their original request when they had no confirmation of a booking.star review is not relevant for Seachange Villa as they did not stay there and then stayed at a better property than the lovely Seachange Villa.