1 Bedroom, 1.5 Baths, Sleeps 4
Hilton Head Rentals and Golf
No refunds for cancellations made after payment is made
Perfect location for dog lovers
Great location, beautiful area. Lots to do or just relax
Place is decent, admin is a mess
The condo was a little outdated but decently priced and served as a perfect crash pad for a long weekend. Unfortunately, we had a pretty negative experience trying to figure out the parking situation. V-Trips (the third party rental service) did not communicate at all with Palmetto Dunes resort, so when we tried to check in and get a parking pass after our 12 hour drive, our name was not in the system. After some convincing, they gave us a temporary day pass. We visited the local V-Trips office in the AM and contacted their customer service team via email to see what was up, both parties insisted we go back to Palmetto Dunes. We did this back & forth for 2 days, somehow convincing every PD guard on duty that we needed a new day pass when our name wasn't in the system. It was a huge inconvenience. Also, we were totally thrown off by only having one roll of toilet paper in the house, but we learned that lesson the hard way. Otherwise, the place is decent and we enjoyed our stay.
We are sorry to hear this news and hope that your stay did not reflect the inconvenience that you endured. This was not our intent and if we could have done anything to make the process much easier, it would have been our pleasure. Our apologies for any miscommunication or misunderstanding. We have checked with the condo and their parking procedures to make sure that we are following them exactly. Understanding there may be some clarity needed and we are happy to report that this has been eradicated so guests do not encounter this issue again in the future. Once again, we thank you for your feedback and we do hope to have the opportunity to host you once more.
I’m sure there are cleaner units in this complex
The area in which this place is located was perfect! However, upon entering the unit we noticed that all the exterior doors were loose or very hard to open. All the tiled floors were very sticky that we kept our shoes on. Kitchen burners were rusty as well as the microwave. Small roach was in the kitchen but didn’t see any more our entire stay. Upon taking the trash out as we were leaving, noticed that the trash can has not been cleaned our in the bottom for a very long time. GROSS!!
Positive note: ample supply of towels. Nicely decorated. We would definitely stay in this complex again..... just not this unit.
We appreciate you taking a moment to share your feedback with us. It was with great pleasure to be able to host you and your guests for your getaway. If there was anything else that we could have done to make your stay more pleasurable, we would have relished the opportunity to do so. Our housekeeping team works hard and diligently to provide guests with comfortable and clean accommodations. We apologize if we missed the mark and plan to discuss this further with our team to make sure that the standards our guests have become used to are being upheld. Once more, we are truly sorry for our shortcomings and look forward to the possibility of hosting you again in the future.
Very nice place to go
Nice home. Needs a little updating in bathroom and kitchen. Very clean. Thanks for opening up home to us
Super stylish and pet friendly!
I've been going to Hilton Head for about 40 years! This year we had a last minute change with the enormous mansion on the beach with my family so we decided to stay in a villa with our dog, Oakley. It was so stylish and I loved being in Palmetto Dunes. I will say that I was prepared for a dog friendly unit and brought my own vacuum and mop. Still there was a smell that just didn't go away. Caution new to the beach travelers: My dog's first trip to the beach gave her an upset stomach and we had to throw away the sea grass rug. It was not a great start to the week but thank goodness for insurance with VRBO! I still feel terrible about it.
Was an exceptionally nice condo. Had a problem when given the wrong key code number.
Arrived on Tuesday and had a non working television. Despite calling service multiple times, had no repairs done or tv till night before we were to leave on Thursday. Otherwise was a very comfortable place for us and our fur babies.