The Ritz + Parking & Amenities

Welcome to our apartment at West Side Place, Tower 1, Melbourne – the epitome of modern urban living. This stunning residence offers the perfect blend of luxury, convenience, and breathtaking city views. Step out onto the expansive private balcony and immerse yourself in the stunning vistas of Melbourne's iconic skyline. With various amenities and convenient parking, you'll definitely enjoy and feel at home!

Located at West Side Place Tower 1, Apartment Level 8, this apartment features a large private balcony, 2 bedrooms with queen-sized beds, 1 bathroom, a living room with a sofa bed, Smart TV, WiFi, and a fully equipped kitchen. It also includes a washing machine and dryer, fresh linens, towels, and basic amenities such as hand soap, body wash, shampoo, and coffee pods. For long stays (28+ nights), mid-stay cleans should be arranged.
[NOTE: during mid stay cleanings, it's "only cleaning", no linens/towels change or refills. Mid stay cleanings are required to check the property's condition as well. This may be done atleast 2 times depending on the length of stay.]

Guests have access to the pool, steam room or sauna and gym. Parking available for 1 car, with a height clearance of 2.10m. For extra vehicles, there are street parking or paid parking options available near the property. Guests can search online using the property address for availability.

We can offer early check-in (from 2 pm) and late check-out (until 12 pm), with charge and subject to availability. Please contact us at least 24 hours (1 day) before your check-in or check-out date to confirm availability. If another guest has already requested an early check-in or late check-out, we operate on a first-come, first-served basis. Additionally, we need to consider the cleaning time between guests, so we may not be able to accommodate requests made on short notice.

Important: Please be aware that some guests may experience issues with accessing Level 8 using the key fob. If this occurs, kindly inform us first so we can confirm whether you encountered an issue. After that, please go downstairs and inform the concierge. They will assist you by providing a QR code to fill out a form, which is necessary to reinstate your access.

For any assistance during your stay, please reach out to us directly through the app or the phone number provided upon booking confirmation. We respond promptly from 8am to 11pm Melbourne time.

To avoid removal of access to the amenities, kindly refrain from contacting building staff, as our operations are independent of the building management, unless we asked you to especially for reinstating amenities access.

Important details to note:
1. Keys will be collected and returned at a nearby convenience store. If you need a second set of keys, please let us know before your arrival (atleast 24-hours before) so we can arrange it. We can provide up to two sets of the apartment key and key fob depending on the availability.

2. Please inform us before your arrival or upon booking confirmation if you plan to use the sofa bed, so that we can arrange it for you.

3. Please be aware that there may be occasional building-wide issues during your stay, such as hot water disruption, window cleaning, key fob system failures, and other building management operations that are beyond our control. We will notify you promptly upon receiving notice from the building management and keep you updated on the resolution of these issues. For any concerns, please contact us directly through the app or the phone number provided upon booking confirmation.

4. We require guests to accomplish their online guest portal for further confirmation of their identify (upload VALID ID and sign rental agreement). Guest portal link will be send atleast 1 day before check-in. For same day bookings, it will be sent automatically.

5. Trash Disposal Information:
Extra trash bags are provided for your convenience. You'll find them placed inside the trash bin, underneath the current liner. If the bin is full, simply remove the used bag to access the extra bags. We appreciate your cooperation in keeping the space tidy!

6. Please note that this property operates as a short stay rental and may exhibit minor wear and tear due to regular usage.

7. [IMPORTANT] There is a minor crack in the balcony tile. Please be aware that we are currently addressing this issue with building management.

8. For long stay guests of 7+ nights, we charge a deep cleaning fee after your check out from $150. However, if guests stayed for 7 nights or below and the apartment is left requiring excessive cleaning, we will charge for the extra cleaning fee from $50. Note: charges vary according to the time spent for the cleaning.

9. Please be aware that some guests may experience issues with accessing Level 8 using the key fob. If this occurs, kindly inform us first so we can confirm whether you encountered an issue. After that, please go downstairs and inform the concierge. They will assist you by providing a QR code to fill out a form, which is necessary to reinstate your access.