Spacious 2 bedroom/2 baths, king suite and 2nd bedroom, 2 doubles,sleeps 6
The condo is owned by the Harlin Family. Ellis and Tanny live in Southern Utah and have four adult children. Our oldest daughter and her husband, who is currently serving our country in the Air Force, reside in South Carolina with their 2 beautiful daughters. Our son lives with in Utah and our youngest daughter lives in Maryland
Tanny purchased this Condo in 2011
Why Tanny chose Playa del Carmen
We started vacationing in Playa del Carmen when our children where in the teens. A friend introduced us to the area. As our family grew and moved away we realized that we needed a place where our family could gather and remind us of the good times we have together. It has proven to still make memories of good times with our family and can see how this will become a place for our children to grow they family memories as well.
What makes this Condo unique
When we visit Playa Del Carmen it is fun for us to go and visit the charms of Mexico from 5th Street for the night life to Puerto Morelos for fresh fish. We needed a place central to the activities but away from the excitement of the night life so we could relax and enjoy the nature of Mexico. We found all our needs in El Cielo Residential area which is centrally located with easy access to the highway which offers life in contrast with nature, walking paths, bike paths and a plush residential environment offering our peaceful getaway. Not to mention the spacious condo is gorgeous.
Pool / Spa
Check-in: 3:00 pm
Check-out: 11:00 am
Walk through the condo & report any items within 12 hrs that do not meet your expectation. We will not consider any refunding after this inspection.
Please be advised that all utilities, TV and internet services are not within our control. We will keep you aware of any scheduled outages.
If any appliances should break down during your stay we will do everything we can get it repaired asap. it may take 24-48 hours to get a repair person
100% refund if cancelled at least 60 days before arrival date. 50% refund if cancelled at least 30 days before arrival date.
The condo was very nice and clean, we very much enjoyed it. But if I'm being honest I have much to say on issues that will help future renter's.
We had a hard time finding it in the dark when we first arrived, I recommend putting a detailed map of how to get to the condo from the front gate along with all the other photos on the VRBO site. Once we found the building we had a hard time getting through the gate of the condo as we didn't have the code. The 2 gates were locked and the security man was hard to communicate with. It wasn't till I pulled up the listing and showed him the photo of the pool that he let us in.
In the Overview on VRBO it says that it's 5 minutes to the beach with the golf cart which can be made available. I asked if we could use the golf cart before we came and was told it was in the parking spot of the condo but when we arrived there was no golf cart. My husband has ALS and the use of the golf cart would have been a great way for him to get around the neighborhood while I walked and ran.
Also, in the Overview it says there's a fully equipped gym and roof top sun deck with fabulous views. The gym is Not fully equipped and the sun deck does not have fabulous views unless you like to look at other buildings.
It would also be helpful if there were directions on the oven. For example, that you have to light the pilot light each time you want to use the oven.
We are sorry that the guest had some problems with the directions on finding the condo. We send all our guests a welcome package. In that package there are detailed directions and maps. There are also all the access codes for the gates and lock box code which contains the key to enter the condo. We even supply our guest with reference activities and contact information. I guess I need to emphasize that this is Mexico and most of the service people and security personnel do not speak English. Unless you speak Spanish getting directions from them is going to be difficult. I will try to improve on the directions and maybe advise that Google Locate does work in Mexico.
Because we do not want to supply our guest with false expectations we have decided to remove the use of the golf cart from our over view. We have never had any one stay at our home that we did not immediately fix any maintenance issues when brought to our attention. We make every attempt to have the home in great working order. As I did communicate I cannot promise or commit that anything mechanical (ie. the golf cart) is going to be available because of the salt and humidity on the ocean. I am sorry for that.
This was the first we heard of our guest not being satisfied with the Gym and Sun deck. These are community amenities and are not under my direct control. I will revise my description and list the equipment that is available in the gym.
We are sorry that this stay was not as great an experience as our previous guests have had.
Nice condo by the beach
Very nice condo, clean and spacious. Gated community, a bit confusing to find at first but all in all a very good experience. Thank you.
Exactly as shown
The condo was exactly as shown in the pictures. Well maintained and in a very quiet complex. This was the first tine I didn't stay at an all inclusive resort, and I will never not stay at a condo from now on. I look forward to my next stay at this place.
The condo is beautiful, exactly as shown. We were disappointed however as the advertised hot tub was filled with weeds, mold and who knows what else was floating in it. Also the jacuzzi was not working. We were very disappointed with the condition of the bbq. It was completely rotted out and dirty. We asked for a replacement and it took 2 weeks before the property manager returned with the same bbq that he tried to repair with toxic paint. Consequently, we were unable to bbq our food. We stayed for 3 weeks and those things were important to us and should not have been advertised as part of the amenities of this condo. We liked everything else but would not rent this unit again.
I would like to address the issues that this guest has reported. The hot tub that they are referring to is not our hot tub. They are referring to the private hot tub of the condo below ours. The hot tub for our condo is not a private hot tub. It is located in the large swimming pool. I guess it my be my fault as for calling it a hot tub. The swimming pool has an area that has jets that the community the Playa refer to as a hot tub. I was just using the local reference.
The BBQ is completely functional. Like all other metal items in the rain forest they rust. We keep it covered but it still rusts. They is no way to prevent things from rusting from the very humid environment. As a result we have decided to remove the BBQ from the property and have removed it from the posting. We are sorry for attempting to provide this feature. Other rentals in the area do not offer this feature for this reason.
For us, the location, price, and accommodations were absolutely perfect. We adventured Mayan Ruins for two days, and spent the next three days just enjoying the fun golf cart ride to the beach then hitting 5th street or Viceroy by night. It was a perfect getaway for my boyfriend and me. The Condo is beautiful and the workers/residence on the grounds were so friendly! If you don't want to cab or take a tour bus anywhere I recommend renting a car, but if you just want to have beach time and relax, don't sweat it.
Very nice place
Viliv is located just 35 min. south of Cancun in northern Playa del Carmen with the whitest sandy beaches and bluest water of the Caribbean. The community offers 14 green areas which can be viewed on bike and walking paths that offer an opportunity to see great jungle views and wild life.
El Cielo is just 10 minutes from the cosmopolitan center of Playa del Carmen with the world famous 5th Street known for its shopping, dining and the night life. The Viliv facility has only 18 condos that share the pool and Jacuzzi, exercise room, a roof top sun deck.
The condo is located in an area that has a quiet, peaceful, relaxing feel of a getaway but just 10 minutes from the shopping, fabulous restaurants and night life of the world famous Fifth Street.