4/10 Poor
Tanya C.
14 May 2024
Liked: Location, listing accuracy
Disliked: Cleanliness, check-in, communication
Disappointing experience!
The apartment is in a perfect location with short walking distance to the harbour bridge and opera house. It is spacious and has great views of the city, although you can only see a tiny bit of the harbour bridge, not like the advertised photos.
Our negative experience started when we were contacted to be told that we need to give an exact time we would be at the property as the card handler needed to go to work after meeting us. I said we were hoping to be there around 4:30pm but would message prior to leaving the central coast. I got held up and work and messaged at approx 4:10 to say we were going to be later than expected to which I received a reply of F**K.. When we arrived at the property and finally got instructions on accessing a lock box with the key in it, we could not get into the car park - the card wouldn’t work. We finally got up to the apartment and had a look around and it looked tidy upon entry. However, on closer inspection, all shower walls and floors in the 3 bathrooms were covered in mould. The toilets looked like they hadn’t been cleaned out in months/years. There were someone else hair balls stuck to the shower walls. We actually purchased cleaning products and cleaned a shower and toilet before using them! Our feet were black from walking on the floor barefoot, food on all the pictures on the walls, stained mattress protectors etc. I kindly emailed the owner photos to show her that her property was not being cleaned properly & received no response!!
Tanya C.
Stayed 2 nights in May 2024
