8/10 Good
Alex M.
26 May 2024
Liked: Cleanliness, communication, location, listing accuracy
Some hiccups, but nice overall.
The unit I stayed in was accurately depicted in the photos. It was clean and well stocked. The Brita jug was great because I didn't need to buy drinking water. The week nights were quiet and restful, but noises outside picked up during the weekend. The kitchen and bathroom was very clean.
The apartment complex (The Sutton on Park Lane) was easy to get to. However–for a first time visitor–the exact location of the unit within the apartment complex is very difficult to find, because of the unusual numbering of each unit and the layout of the apartment buildings. It would've been nice to have had a map of the apartment complex showing the exact location of the unit I was going to stay at, plus where exactly to find the pool, the fitness center, and other amenities.
Regarding the pass code; I was told in an earlier email that it would be the last four digits of the primary number used in my reservation. I assumed it was the last 4 digits of my cell phone number. Then as I arrived in Dallas, the property manager texted a different pass code. At the front door, I tried the code that was texted to me, but it didn't work. Then I tried the last four digits of my cell number. I texted the property manager, who responded immediately. I was able to get in via a door key. It wasn't a long wait, but after arriving from a long trip, it was a frustrating experience.
I later couldn't find any garbage bags in the unit, but the property manager came by later to supply some.
Alex M.
Stayed 4 nights in May 2024
