Holiday Rental Code of Conduct


Holiday rentals make a positive sustainable contribution to local tourism and communities, however in some areas, the increased use of dwellings for holiday rental accommodation has led to impacts on amenity such as in relation to noise and car parking issues. In response to these issues, and to ensure the sustainability of our industry, the HRIA Code of Conduct has been developed. The Code provides a self-regulatory approach in the management of holiday rental properties and will provide a set of industry practices designed to satisfy the needs of local communities, property owners, tourism operators and guests.


The HRIA Code of Conduct maintains that as holiday rental dwellings make a positive contribution to local communities, they should be managed effectively so as to minimise any adverse social or environmental impacts. The HRIA Code of Conduct, effective from 31 May 2012, addresses the impact of property amenities and factors including noise, guest overcrowding, garbage and car parking. The Code was refined and updated on 31 May 2015 based on stakeholder feedback and key amendments such as enabling Supporting Organisations such as Local Governments to register their support of the Code and enabling managers to deduct deposits for damage to common property in Strata premises.


Many industry stakeholders have come together to develop the Code and several Departments of Planning and Tourism were consulted as well as Local Governments.


In December 2014, the industry group voted to transfer the Code to the Holiday Rental Industry Association ( The Code has been further refined to apply nationally and the category of Supporting Organisations was added to enable other stakeholders and Local Governments to support the Code locally.


We hope all Stayz owners and managers will also support the move toward self-regulation and, as a requirement of listing on Stayz, owners and managers must agree to follow the HRIA Code of Conduct.


This self regulatory approach to Holiday Rental incorporates four components:


Part 1 - Outlines obligations on Participating Organisations to cooperate and combine efforts to achieve the Objectives of the Code through appropriate administration and enforcement of the Code.


Part 2 - Outlines obligations on Managers of Holiday Rental Properties.


Part 3 - Outlines obligations on Owners and Guests required to implement The Code through the Terms and Conditions of the contract between the Owner and Guests.


Part 4 - Provides a framework for House Rules for Visitors and Guests at a Property to ensure that the amenity of neighbouring properties is not adversely affected.


Click here to download the Holiday and Short Term Rental Code of Conduct.


Complaints under the Code can be lodged directly with the relevant Owner/Manager or Participating Organisation or through the HRIA (