The host communicated very well and no problems..... she also allowed a late check out as their was no guest due that day. Parking at the complex is secure and easy. The complex gym is adequate and has a good sauna and steam room. Unfortunately the pool heater is turned off for the winter beginning the day we arrived May 1. The apartment is very well equipped and functional. Stove, gas cooktop, microwave and fridge are all excellent quality. Everything was cleaned. All essential supplies and many additional cooking and cleaning supplies were provided. The decor and general layout of the apartment is good. Oxford Street and the Cross are a short stroll away and circular quay, Darling Harbour and China town a 30 minute walk or 10 minute bus ride. The apartment is a great base for exploring Sydney. The internet worked well. Things to be aware of are the road noise is very loud from about 5.30am (think sleeping on the road!) as many others have mentioned, the bed is quite low and a little on the soft side (just a personal taste thing), the tv is quite small and no DVD player. Lighting in the bathroom is quite dim for shaving and make up. Towels and linen are household quality but not 4 or 5 star hotel quality. The carpets have seen better days. I stay in many apartments throughout Australia and Europe each year and would probably rate it about 8.7 out of 10. Sydney is expensive and this apartment is reasonably priced in comparison to many others. I would recommend it ..... we stayed 2 weeks and enjoyed our stay. However, I have tried to also give you (the reader) a full understanding of what to expect giving both the positives and negatives (from my perspective). We are a professional couple.