We've got your back
We protect your stay before it begins. And even after you've checked out, we’re still here to help.
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It's easy to contact hosts and keep track of all your messages when you have a Stayz account
StayzCare
We're committed to protecting your stay and your peace of mind. Every booking is automatically backed by our StayzCare guarantee. Before, during and after your stay, we're on call to make sure things go smoothly.
Need help? We're available 24/7
Guaranteed booking support
We have teams on standby for anything that may go wrong. Cancellations aren’t common, but if a host cancels before your stay, we have a dedicated support team to get you into a similar home.
Secured payments
We make sure the payment process on our platform is secure. Avoid fraud or scams by always paying through our platform and not with cash, check, or wire transfer. In the rare event something goes wrong when paying on our platform, we'll get you your money back.
Honest fees
Whether it's cleaning fees or damage deposits, our listings let you know the costs upfront. And if you've returned home and believe your damage deposit has been wrongfully withheld, we will mediate a resolution.
Your peace of mind is our priority
Our mission is to help your family relax, reconnect, and enjoy precious time together and that's why our highest level of care is always included.
Focused on safety
Our team cares about your safety and is here to help. Support agents are available to help with safety concerns or to connect you with the correct authorities. In an emergency call 000.
Accurate listings
What happens if you arrive and find fewer rooms than promised? A missing major amenity? Or even broken air conditioning? If a home is significantly different than listed, we'll get you into a new space that meets your needs and makes it right.
Protected privacy
Your privacy is paramount. Interior cameras, shared homes and unannounced visits from the host aren't allowed on our platform. When hosts join our platform they agree to take your privacy as seriously as we do.