Illegal & Prohibited Conduct Policy
Summary
Whether it’s about staying safe, complying with laws, or simply being respectful, certain activities and behaviours are prohibited on our platform. This policy applies to any conduct by hosts or guests, either during a stay or otherwise on Vrbo’s marketplace. We expect guests and hosts to adhere to these standards. If we are made aware of a guest or host violating this policy, we will investigate and take appropriate action.
What’s not allowed
Activities and behaviour that we prohibit includes:
- Unreasonable conduct that risks physical harm to people or damage to property.
- Tampering with safety equipment at the home, or other unsafe behaviour that could result in serious harm.
- Unreasonable conduct that risks financial harm to people or Stayz.
- The use, possession, manufacture, or cultivation of illegal or restricted drugs or substances. Note: In places where the possession and personal use of cannabis by adults is legal, and where it’s not in violation of a host’s house rules, this is not prohibited.
- Commercial pornography or sexual exploitation of any kind.
- Offering, soliciting, or engaging in commercial sex work.
- Human trafficking.
- Using, selling, or distributing fireworks in places where this is illegal.
- Conducting criminal activity in or related to the home or using Vrbo’s platform to commit a crime such as fraud or theft.
- Placing offensive content or inappropriate materials inside, on the exterior of, or in the grounds of a rental space.
- Any conduct that results in the harassment of others.
Enforcement
If we are made aware of a guest or host violating this policy, their account may be suspended or terminated. We may also take other actions, as required by law.
Following termination, accounts will no longer be accessible to the guest or host, and any future bookings associated with that account will be cancelled. Terminated accounts may also forfeit refunds, OneKeyCash and other earned loyalty program rewards and benefits.
Please note: Stayz does not own, operate, manage, control or inspect any property listed on our platform. Vrbo does not verify or guarantee the safety of any property, or the truth or accuracy of any property listing or other content provided on platform. Stayz does not guarantee the safety or conduct of any host or guest.