Due to the coronavirus outbreak, we strongly recommend that you follow recommendations from The World Health Organization and local authorities. If you need assistance purchasing alternative accommodations please contact Customer Support.
Trust & Safety
Stayz by HomeAway is a global community built on trust and inclusion. We're dedicated to providing a safe and secure marketplace for travellers, owners and property managers. We are here to support you 24/7, whenever you have questions or require assistance.
We have teams around the world who are on call 24 hours a day, seven days a week and in more than ten languages to support travellers, owners and property managers who may require assistance or have questions. If you require any assistance, please do not hesitate to get in touch.
Stayz by HomeAway offers a range of tools and resources that protect the privacy and safety of travellers and owners. We support owners by educating them about best practices for creating safe and private spaces for travellers, and we use technology to verify the identities of owners and travellers whenever possible. We advise our community to follow state and local laws that may apply.