6/10 Okay
Verified traveller
12 Sept 2023
Liked: Cleanliness, check-in, location
Disliked: Communication
Disappointing communication but fabulous place and area
It makes me extremely sad to have to leave this negative review for what was actually a great holiday at a great place in a great location. However, the communication before, during and after our stay with all members of the Marbella holiday company has been appalling. I would absolutely hate anyone to book this place expecting more especially considering the price. During our stay, my husband sustained a head injury on the (very) low bridge over pool at the complex. I (a doctor) rushed to the apartment to look for the advertised first aid kit to help him until he reached hospital. I couldn't find it as there wasn't one. I reached out to concierge Jason at the time and did not get a response until a few days later when he communicated with me about something else altogether. After we checked out, he brought a new first aid kit to the property.
After our flight was cancelled due to UK ATC issues , we extended our stay at the apartment. During this time Jason communicated swiftly which was appreciated. After paying for this the company sent me an incorrect receipt. We require a correct and accurate receipt for insurance purposes. I have contacted the company multiple times using multiple methods over the last few weeks and still not received this. This is delaying our insurance claim. I think basically this company are too busy for their own good. It's a shame because the property itself is great. Please bear in mind before booking!
Verified traveller
Stayed 7 nights in Aug 2023
