6/10 Okay
Terry B.
4 Dec 2023
Liked: Cleanliness, listing accuracy
Disliked: Check-in, communication
Dissapointed.
My family and I were really looking forward to staying at this house. We did not recieve and informatrion from the owner about our arrival. I had to send her a message, She than directed me to contact her property manager through WhatsApp. The manager said it was no problem for us to come a little early and gave me entry codes. We had a hard time finding the house, the road to the house is a one way, however that was never communicated to us. When we finally found it a van pulled up and 2 women got out, they were the cleaning people. They knew about the property and had to hop the gate to gain entry. The said there had been a power outage. We finally got into the house and there was no heat on, no hot water, refridgerater and freezer were warm, and pool was cold and full of leaves. The women got everything but the pool up and running. It took the whole day for the house to warm up. There was a lack of supplies, only 1 extra garbage bag, no extra blankets or pillows, and many of the hand soap dispensers did not work. The home was clean and had a great view but there lack of communication. I also had to contact the property manager about what to do when leaving. All she told me to do was try to manually shut the gate which would not close. She did not even tell me to lock the place up.
Terry B.
Stayed 3 nights in Nov 2023
