4/10 Poor
Bernadette J.
19 June 2023
Liked: Location
Disliked: Cleanliness, check-in, communication
Great location but not worth the money
The apartment has such great potential. The two bedrooms are spacious and after needing to call to have someone fix the air conditioning it worked well in those rooms ( only those and not the main sitting/kitchen area).
Our booking was for two couples yet we were only supplied one set of keys - this was problematic as you can imagine. We were told we could have another set but this never occurred. One reason we booked this property was the outdoor space. Not one of the chairs worked - they were in fact dangerous and not stable. I sent Hostmate a video but nothing was done about this so we had to keep taking the dining chairs outside to sit. The actual area was also very dirty with a plastic cup filled with cigarette buts. There were only 3 forks and 1 knife in the kitchen - someone did drop off a new set. Sadly the next morning we discovered the coffee pod machine didn't work and we'd already purchased 3 packs for our stay. We were in constant communication via What'sApp but were mostly ghosted. The floors were very dusty/dirty and we saw there was no mop to clean them. There was no hand soap in the bathrooms - at some point someone had put dishwashing liquid in a container. Not ideal. The sofa was also rather shabby and one part was very loose. The state of the apartment and the lack of key and coffee machine rather impacted on our stay. It was very expensive and it is shocking that it hasn't been maintained well at all.
Bernadette J.
Stayed 4 nights in Jun 2023