Unfortunately we are still waiting for confirmation of final costs to be taken from our deposit. We accidentally broke a pane of glass in a window which we are very sorry about and are happy to pay to be fixed. However we feel we are being taken advantage of with a number of other items added to the list of deductions from our deposit. I quote the following email received 2 weeks after our stay:
"we do have part refund of your security deposit from Nutshell. With the addition of the window this alone equates to a higher value. There were also some extra costs to consider such as, missing hose, the broken tree, extra cleaning for property and the bed linens."
We accept the cost of the window repair but are unhappy about some of these extra charges, in particular the missing hose. The hose was apparently kept in the garden, we have no memory of the hose and used the garden once during our 4 night stay. In one conversation on the telephone it was suggested we might have accidentally taken the hose home with us because we might have a similar hose at home, a ludicrous claim. Making us pay for the missing hose has resulted in this detailed review, it is a cost I have repeatedly questioned on the telephone with New Forest Escapes, the management company. In these conversations they consider they are the middle person and it is the cleaning contractor who making the demand for payment for a hose and the other additional costs. The extra cleaning cost was apparently a stain on the sofa, there were no spillages. And we have no idea what the problem with the bed linens was, we did not damage them and we stript the beds as requested.
Finally we accidentally left our spare car key in the property. This was very kindly offered to be returned to us for a fee taken from the deposit, we are still waiting for return of our car key.
Otherwise the property was nice, well appointed and clean with everything you might need. The high street and shops are very close by and the parking arrangements are ok - the public car park is a little walk away. Lymington is nice and the New Forest lovely. I would recommend Hurst Castle and hiring bikes in Brokenhurst and going for a ride on the trails around the New Forest.