2/10 Terrible
Margaret L.
25 May 2023
Liked: Communication, location
Disliked: Cleanliness, check-in, listing accuracy
Disastrous
The cottage in Tetbury was neither lovely nor cosy.
Filthy and neglected would be more appropriate.
We arrives at 5pm. The front garden was overgrown and the paint was peeling off the window frames. Inside it immediately smelt and had obviously not been cleaned for some while. There were insect droppings on the window sills and food left open in the kitchen. Upstairs both beds had been slept in and the bedding was soiled and stained. In the bathroom the towels had been used, hairs were in the bath and the toilet had not even been flushed. It looked as if it had been inhabited for some time by irresponsible squatters. It was most upsetting.
We phoned the owner who was polite, explained she must have been let down by her cleaners and offered us a full refund which she honoured. We have received the full amount. However, we were left at 6pm on a Friday evening in May in a small, picturesque Cotswold town with nowhere to stay. All the hotels were full and we could not find any B&Bs that had rooms. We drove to Swindon where we thought we would find room in a Premier Inn but that was also full. Eventually as it was getting dark there seemed no option but to drive home in the dark. We arrived in Surrey at 11.30pm. Our planned weekend was ruined.
As the cottage looked so neglected we wondered when Travelnest last inspected in.
Margaret L.
Stayed 3 nights in May 2023
