8/10 Good
Jean-Marc M.
18 July 2023
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in
Big flat, great location, deceiving mgmt.
The flat is huge and the multiple bedrooms were appreciated. Great location, close to Tube, buses, restaurants and groceries. We don't hear trains although tracks are 50 ft from the backyard. The flat has been homestaged to rent but is still very liveable even if coating of kitchen cabinets is of poor quality.
Removed one star on cleanliness because of ceiling ventilation outlets full of dirt, and the carpets in the rooms and the office and kitchen chairs were all stained.
Negative points to the mgmt company who confirmed twice that someone would meet me at a specific time to hand the keys over, but 2hrs before check-in I got a message saying I have to pick up the keys at a 24h corner store 1km away. Not great for planning... When we opened the door after the agreed check-in time, we realized that no cleaning had been done before us; The flat was in a terrible state. Two men knocked on the door 90 minutes later, unannounced, claiming that they come to clean the flat. Had to contact the mgmt company again to sort things out and the cleaning team came back the next day to do its job. This was not expected, especially at this price. On the last day of the trip, I contact mgmt to tell them I leave at 7AM. I receive an automated email telling me I must give the keys back at different corner store 2 km away and it opens at 8AM. Had to contact them again to tell them I'd give the keys back to the original 24h corner store because of timing issues. All in all, mgmt was approximate.
Jean-Marc M.
Stayed 7 nights in Jul 2023