Verified
2/10 Terrible
Aimee D.
19 June 2023
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Extremely Dissatisfied with VRBO's Accommodation Services
Hey folks, I just had the worst experience with VRBO, and I can't help but share my frustration and disappointment with you all. I thought I had everything sorted for an amazing getaway, but boy, was I in for a rude awakening!
So, picture this: I had booked this sweet accommodation through VRBO well in advance, all excited and ready to kick back and relax. But guess what? When I finally arrived at the place, it was like a bad prank. The accommodation I had been dreaming about? Nowhere to be seen! VRBO totally dropped the ball and failed to deliver what they promised.
And get this: according to their own fancy legal terms and conditions, they were supposed to offer me some alternative digs if things didn't work out. But did they? Nope! I was left high and dry, scrambling to find a place to crash at the last minute. Talk about stress and unexpected expenses!
What's worse is that VRBO's customer support was about as helpful as a chocolate teapot. I tried reaching out to them, pouring out my frustrations, but it was like talking to a brick wall. No sympathy, no solutions, nothing. It felt like they just didn't care about my predicament.
Honestly, I can't in good conscience recommend VRBO to anyone after this ordeal. They let me down big time, and I wouldn't wish this kind of disappointment on my worst enemy. If you're planning a vacation, do yourself a favor and look elsewhere. VRBO's reliability is seriously questionable, and their customer service is more like a bad joke.
Aimee D.
Stayed 2 nights in Jun 2023
