We booked through VRBO but we dealt with Vacaloc I was assured to get a refund over my rent because I used the facililty for a long period. The internet and Tv is not reliable we had a lot of night no tv, and very often I lost ithe internet after 21:00. I did complain a lots of item were not in the appartement but the service was very good they provided microwave, rags, blanket, hairdryer, coat hangers all the things that were not there when we check in. The appartment is on the 3rd floor no elevator, but we had help with our luggage when we check in and left. Abdella was very useful and answer my questions right away. The appartment is not in Agadir you need a car to go around.