Bright 2BR apartment w/ balcony

Thank you, Jorge, for sharing your feedback. I sincerely apologize for the inconveniences you experienced during your stay. Your concerns are important to us, and we are committed to addressing them to enhance our guest experience. We appreciate your insights and hope to provide you with a better experience in the future.

Thank you for your feedback. We’re glad you appreciated the apartment’s spacious layout, cleanliness, equipment, and central location. We sincerely apologize for the incorrect check-in code and the inconvenience this caused. We’re also sorry that the rooftop terrace door issue affected your comfort during your stay. We understand how disappointing this must have been, especially since the terrace was an important part of your decision to book the apartment. Regarding the noise, the apartment is centrally located in a lively part of Ghent, close to restaurants, bars, and a busy street. While this location offers excellent access to the city, we understand that the surrounding activity can be noisy, particularly at night. We appreciate that this may not suit every guest’s preferences. We take your feedback regarding the fans, terrace door, and overall comfort seriously, as we want our guests to enjoy their stay and get a good night's rest. Thank you for bringing these matters to our attention. Your feedback helps us identify where improvements are needed.

Thank you, Gillian, for taking the time to share such detailed feedback. We are very sorry that your stay did not meet the standard we aim to provide. We take the concerns you raised regarding cleanliness, maintenance, the bathroom and kitchen fixtures, fans, blinds, outdoor furniture, and the electrical issue very seriously. In particular, the loose electrical plug should not have been present, and we regret that these issues were not identified and resolved before your arrival. We are also sorry to hear about the disruption caused by nighttime noise. While some aspects of the surrounding environment are unfortunately outside our control, we understand how significantly repeated nighttime disturbance can affect a stay. Your comments have highlighted several areas where maintenance and communication need to be improved, and we are following up on these matters with our management team. We also regret that you felt your concerns were not given sufficient attention during your stay. We appreciate you bringing these issues to our attention and are committed to making the necessary improvements so that future guests have a much better experience.