Quiet & Private Guest House with Gorgeous Valley Views

Thanks for your feedback Christopher! I apologize that coffee and paper towels weren't provided, that definitely shouldn't have been the case. I'll see if I can get the bathroom heater to quiet down.. We will swap out the worn linens and consider upgrading the TV.

We love our guest house and sharing it with guests. This is clear from our history of hosting hundreds of guests with overwhelmingly positive reviews since we opened its doors in 2007. Unfortunately, as the reviewer pointed out, we had let a few things slip in terms of monitoring the cleaning crew and some of the décor. Since the above review was posted, we have replaced the outdoor furniture (new Adirondack chairs w/ covers and table), welcome mat, comforters and pillow shams. We have re-stocked the kitchenette. We have also taken the sofa upholstery to the dry-cleaners and have scheduled a carpet cleaning for the area rug (both of which will be done on a regular basis going forward). I will be posting photos reflecting these changes within a week. While you can see parts of the main house through multiple oak trees, the orientation of the guest house is predominantly towards the mountains of Carmel Valley. We look forward to accommodating you and getting back on track with our positive review record. Sincerely, The Hawleys

Thank you for your feedback. We are constantly trying to improve the guest house experience. Please know we are in the process of addressing the aforementioned issues. We are going to replace the CD stereo system with a docking station/wireless speaker system, hopefully something with a video output to the TV. We will also add a lamp for the living/dining room and increase the selection of utensils and pots/pans in the kitchenette. I hope we may accommodate you in the future!

I apologize for not having responded regarding the rodent issue. My wife and I welcomed premature identical twins to our family this year and I haven't been on top of my inbox as much as usual. The rodents haven't been an issue for our guests in the interim so hopefully they have left. That said, I take guest comfort and communications very seriously - I apologize for not exceeding your expectations in this regard.

This is the first overwhelmingly negative review we have ever received. We were saddened that someone did not enjoy our guest house. However, they did stay the entire two weeks without letting us know about any of the aforementioned issues. Could it have been that bad? We have always tried to take care of any maintenance or other requests made by our guests. Most of the items mentioned in the review have been addressed. We look forward to earning 5-star reviews in the future. Airbnb review & private feedback from 4/25/18: “Incredible view, very clean, exactly what you would want for a comfortable stay in one of the most beautiful parts of California. Thank you Rogers!” Lindsey’s private feedback for you: “Our stay, although short, was exactly what we needed on our short trip to Carmel! Your guest house was easy to find, clean, comfortable, and in the perfect area for us with an amazing view. We felt we could really see the effort put into making guests feel at home. Thank you for sharing your guesthouse with us!”