4/10 Poor
Stef W.
1 Sept 2023
Liked: Check-in, location
Disliked: Cleanliness, communication
We had a mouse in the bedroom.
Our stay was Aug 26-29 for 3 families - 6 adults and 5 young children. The place was large and spacious with a well stocked kitchen BUT we had a mouse issue and the owner called me “completely unreasonable” for asking for some money back.
Aug 26: ~11pm, we see grey mouse scurry by in the master ensuite. It runs under the door into the master bedroom. We try to look for it but it disappears. We try not to think about it.
Aug 27: I contact Sandra for help and she said the mouse must have come in through an open door. Her husband comes to set 2 traps, 1 in the master ensuite and 1 in the bdrm.
Aug 28: 730pm, we are all in the living room, when the mouse darts out from behind the couch. We all jump up scrambling, screaming. It runs out again, into the master bdrm, darts around and finally into the closet where it escapes through a hole in the bottom corner. I send a picture to Sandra and suggest she should call an exterminator. We move the 2 traps to the closet and block under the door with towels. She apologized for the inconvenience and offered us 2 nights stay next summer. I told her we did not want to come back as this experience was stressful.
Aug 29: We open the closet and find the mouse is caught! I send a photo of dead mouse to Sandra. I told her this was not the experience we were expecting. I asked for 2 nights’ refund, since this is what she offered us for next year. She responds, “I am absolutely not refunding any money!” She calls me “completely unreasonable”.
Stef W.
Stayed 3 nights in Aug 2023
