4/10 Poor
Rose B.
2 Apr 2024
Liked: Check-in, communication, location
Disliked: Cleanliness, listing accuracy
Not well maintained!
We have stayed in Kapalua many times and love this area but this unit was a huge disapointment. We arrived to find the floors dirty with dead insects, worms and a dried up lizard. The united smelled moldy and stale. Not a great start and unsettling. It was obvious no one had been in the unit in quite a long time. To the credit of the management company, they arranged to have the place cleaned (which should have been done before we arrived) and it was cleaned later that evening. Unfortunately, we discovered one thing after another during the course of our stay- water dispenser in the fridge inoperable; the internet not functioning; the master bedroom matress (masked with a memoryfoam top) needs replacing badly; the toaster inoperable; the toilet in the second bedroom was broken (we had to fix ourselves as a call to the management company wasn't returned); the ricemaker inoperable; and the AC in the master bedroom blows directly onto the bed with no way of adjusitng it. We constantly second-guessed our choices between roasting at night or sleeping with a strong, cold breeze up our noses. The kitchen is very sparsley equiped. There were no dishcloths, no salt/pepper and only a 1/4 cup measuring cup, just to name a couple of issues in the kitchen. Although the view is really great, the price for the unit is higher than other similarly located units with awesome views. It is clear this unit is not used or maintained well.
Rose B.
Stayed 8 nights in Mar 2024
