6/10 Okay
Jenny K., Charlottesville, USA
21 May 2021
Liked: Cleanliness, check-in, location, listing accuracy
Beautiful house, bad property management
The house itself is even better than advertised-- spacious, located in a very private neighborhood and cul-de-sac, lovely views of the sound and really magnificent sunset views.
That being said, the property is not maintained properly and the management company did a poor job in preparing the house for our stay. There were a few major things that were unacceptable: the A/C system did not work and was not fixed properly even after a specialist came, the outdoor kitchen was filthy when we checked in and someone from the management company had to spend over an hour cleaning it for our use during our stay, beds and rooms were missing linens, and the lockbox system failed and needed new batteries during our stay. The first 3 days we were in the house we had to call the property management company every day. On the third day, when I expressed that this was unacceptable, the individual I spoke to claimed that they cannot predict things that need to be fixed. In reality, all of these things were specifically and explicitly listed as something for guests to address in the check-out instructions, so I think it is perfectly reasonable for the the property management company to ensure that it is set for guests checking in.
TL;DR the house is great, but if you have to contact the management company half the days during your stay, I might look elsewhere.
Jenny K.
Stayed 7 nights in May 2021
