2/10 Terrible
Kathy G.
30 May 2025
THE WORST PLACE EVER!!!
This was our annual family vacation! We had 21 family members with us aging from 82-8 months! First of all, the AC could NOT be lowered past 72! This is unacceptable! The mattresses are very old, sagging and you can hear and feel the springs in ALL OF THEM! The dishwasher leaked and the dryer went out the day before we left. Several family memebers went hiking. When they returned we realized the hot tub was NOT working either! This was very frustrating after you've hiked an 8 mile round trip trail. Also, we ran out of hot water EVERY DAY! No more than 4 or 5 people could get a bath/shower at one time! Several bulbs were missing, the can opener didn't work, some stoppers were missing in the sinks and I had a scorpion in my bedroom!!! Over all, the entire place is furnished with old, mix matched nasty furniture. We've been coming to the Gatlinburg area for over 30 years and this is by far the WORST place we've ever stayed in!!! I would like you to know that NO ONE ever offered to come fix any of these items!!! I received a 338.25 credit...THAT IS ALL!!! I will NEVER STAY AT THIS PROPERTY AGAIN!!! ABSOLUTELY THE WORST!!!
Kathy G.
Stayed 5 nights in May 2025