2/10 Terrible
Michelle T.
6 Aug 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
DO NOT BOOK THIS PROPERTY
We originally booked Family Tree. However, a few days before our trip, we were notified that the unit had been double-booked and were offered alternative, “comparable” accommodations.
Unfortunately, for us we decided to take the host up on this offer. Let's just say based on both reviews of Family Tree and our own experience, these accommodations were far from comparable. The unit had a broken window shade, a dirty mattress, what appeared to be melted ice cream all over the outside sidewalk and entryway, and was generally not very clean throughout.
Family Tree has five reviews online. At the time of writing this review, three reviewers who actually stayed there gave it a 10/10. However, there are two VRBO reviewers of this property who had the exact same experience we did: the unit was double-booked. This makes me wonder why this unit was still available during peak summer season. Is there a bait-and-switch going on?
Furthermore, I felt unsafe. Most importantly, I was concerned for the group of 14-year-old girls I had with me. While the outside door did “lock,” it could be easily opened with a light push. On Friday night, I hardly slept due to the amount of yelling and confrontational arguments happening outside.
While the host was uber quick to respond to texts offering alternative accommodations, they have been unresponsive to my text outlining the above issues and asking for a partial refund.
Michelle T.
Stayed 2 nights in Aug 2024
