Madonna | Ocean Views | Walk to Freshwater & Manly

Hi Diana, after having read the listing for the property, I could not see any indication that it was a home instead of an apartment. Home isn’t mentionedat all, unless I’ve missed something (please let me know if I have) and the listing hasn’t changed at all since you booked. Perhaps I could mention you’d need to ascend 3 flights of stairs (about 20 steps total) to access the property in the description but this isn’t necessary and guests usually enquire if stairs are an issue before they book. Your main concern is that you thought it was a home rather than an apartment but this is not because there was insufficient information in the listing. In relation to the check in information, I do apologise as there was a technical error with VRBOand my automatic channel manager messages syncing which has been resolved. On my end, I could see the message was sent, which is why I assumed you had received the message. I answered your calls as soon as possible to assist you with checkin, which again was mainly a hassle because you mistakenly believed the property to be a home. Nevertheless, I’m glad you enjoyed your stay, and should you be back in Manly in circumstances where an apartment would suit your needs, we would be pleased to welcome you back to stay at the property.