2/10 Terrible
Verified traveller
26 July 2023
Disliked: Cleanliness, check-in, communication, listing accuracy
Experience poor beware
Check in was set to 4:00. We arrived at the property at 4:30. Cleaning crew was still there and we did not get access till 6:00. Poor communication from the host to the cleaners. Upon entry I was notified the dishwasher does not work which was not stated up front. Oven runs hot and burned out first meal. HVAC needs to be cleaned as you can visually see black substance from the ceiling vents in the living room area. I noticed the refrigerator was not working properly and informed the host as we had to travel out of town during our stay. When we returned the fridge had stopped working all together and all of our food had spoiled. A mini fridge was sent over and I as a guest was asked to coordinate the repair service. I was not compensated for the spoiled food, my time coordinating a repair nor the extra cost of taking my family out to eat for over a weeks time frame. VRBO customer service was unuseful with no direct line to the complaint department. This was a horrible experience and the host did nothing to fix the issues we had that was beneficial to the situation.
Verified traveller
Stayed 32 nights in Jun 2023
