Broken hot tub, one bathroom had non- flushing toilet, dirty floors. We passed up a more affordable house that was much closer to my daughter’s wedding venue and the downtown shops because having a hot tub was important to us for this trip.Unfortunately, when we arrived, we discovered the hot tub was broken. I contacted the owner, and while she responded quickly, her reply was that she had opened the pool earlier than usual to make up for it. However, we did not book this property for the pool. This time of year, we enjoy using a hot tub in the mornings and evenings, and it was something the bridal party had been especially looking forward to. I asked if any compensation could be offered since one of the main amenities we booked for was unavailable, but that request was denied. The response ultimately felt dismissive rather than accommodating.Our second disappointment was the cleanliness of the home. The floors were dirty upon arrival, and there were both dead and live bugs throughout the house, which made the property feel poorly maintained and uncomfortable during our stay.Overall, the location and home itself had potential, but the broken hot tub, lack of resolution, and cleanliness issues made this stay disappointing. For the high nightly price I expected the amenities to be available and working.