6/10 Okay
Debi F., Knoxville
20 July 2021
Disliked: Check-in, communication, listing accuracy
Three out of Five
DO NOT STAY HERE..for many reasons. The check- in information was never listed on VRBO and neither was the WIFI information... so we had to call Kim, the owner, to get this information. She texted and asked our ETA and said she would let us know when the house would be ready..but when we sent the ETA she never responded so we ended up having to call to see if the house was ready. Terrible communication. This started a list of complaints. When we entered the house there were VERY WET towels FOLDED under the vanities. We had to dry almost all the bath towels ourselves upon arrival. Kim told us the maid had to leave early because her child got sick BUT who folds WET towels...why not put in the dryer?? No apology from owner. The departure time was listed on VRBO as 11:00 am but the information at the house said 9:00 am. I sent a screen shot of the contract for the house showing the 11:00 am and asked "which is it?". She said it had never been 11:00 am..it is 9:00 am and even though we paid for an 11:00 am check out, we had to be out by 9 am. No apologies on owners part even though it was her fault. The linens all have spots and stains on them. Look nasty. We couldn't tell if they were actually clean or not. Even my Grandkids complained about this. There were no extra trash bags for the kitchen so AGAIN we had to contact the owner...THREE times before she finally brought some by the house. The house is across the street from the beach but what they don't tell you is that it is a VERY BUSY street and the noise at night is ridiculous. It kept all of us up most nights. The house is in need of repair. (Blinds, holes in walls, no ice in refrig, etc) They just want the money and then you're on your own basically. We have rented from VRBO many times with no problems.
Debi F.
Stayed 7 nights in Jul 2021
