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6/10 Okay
Linda M.
12 Dec 2022
Great Location, Rental Experience has Room for Improvement
Let me start by saying, we love the Frisco area. The house offers an exceptional view of the sound, fairly easy access to the beach, and enough room for our family to settle in and be comfortable for the week.
If the following had not happened, we would have had a nearly perfect week relaxing on our vacation.
We were called prior to our arrival and asked if it would be okay for someone to come clean the carpets the next day. We found this request strange and we were not excited about the disruption to our first full day on vacation. When we arrived at the house, it started to make sense why they felt additional cleaning was necessary. While we were unloading someone arrived to vacuum the carpets. This was incredibly awkward because we had not been told that someone would be coming to vacuum today, only that someone would be coming to clean the carpets the next day. We weren't sure if it was okay or even safe to let the person into the house. Also, vacuuming was the least of the problems that we found. There were certainly spots on the carpet that needed to be cleaned, but that was less important to us than the following: Many of the surfaces in the house were sticky. They either had not been cleaned or had been cleaned with residue left behind. Several of the bathrooms had questionable matter either on the toilet or the wall. We closed one of the bathrooms off completely for our entire stay due to the smell. We attempted to use a blanket from one of the closets that had some sort of brown dried matter on it. We did make a new friend, a racoon that visited the porch, as he visited the porch because there were numerous places where food and beverage had obviously been spilled and left as a treat for the wildlife. We also sprayed off the driveway as there was questionable food matter there as well. The outdoor living space also had a multitude of gold glitter on the porch surfaces, but also in the hot tub.
Vacasa did offer to send the cleaning crew back out, but by that point we had wiped off/cleaned surfaces ourselves in order to enjoy our first day and feel safe letting our kids make themselves at home. We declined the offer for a visit from the cleaning crew, preferring to avoid additional disruption to our vacation, and accepted their refund of the cleaning fees. Aside from all of that, we did have some trouble with the dishwasher. We definitely had to clean the dishes before putting them in the dishwasher to clean the dishes (yes you read that correctly), but aside from that we enjoyed our stay for the remainder of the week.
Bottom line is, had the house been clean when we arrived, this would be a five star review.
