Contemporary Cottage less than an hour from NYC!

Thanks! We loved having you stay. Glad to hear you enjoyed your stay.

Thanks for the wonderful compliments! We love hearing what guests enjoy about the house. Please come back and see us!

Kara, so glad you enjoyed your stay and were able to take advantage of all the fun activities the area has offer! Please come back anytime.

Hello Kelvin (or his wife), we’re sorry you had such a “terrible” experience, but I think we should add a bit more color to this review for future guests. Unfortunately Kelvin’s wife thought the property was 3 closed bedrooms plus a loft, when, as our listing states, it’s only two enclosed bedrooms plus an open loft. It should be said, Kelvin was a delight speaking with prior to their stay, and really even during, but his wife, less so. When they arrived, he called to let us know that both he and his wife had their elderly parents with them and neither wanted to sleep in the loft (which has stairs). We certainly understood, but explained there was nothing we could do about the room configuration and they should have seen the stairs in our photos and listing. We suggested perhaps he and his wife could sleep in the loft and give their parents the two bedrooms on the main floor. The room and bed details are clearly listed on our listing and unfortunately we couldn't change them. He understood, but in the background his wife could be heard speaking over him. She then took the phone from him, introduced herself, and at first suggested, but then began screaming we had tricked them. We explained that if there was any misunderstanding, it certainly wasn’t intentional. We’ve hosted for over 5 years and no guest has ever thought the house was a three bedroom plus a loft. She demanded we refund them in full. We told her that wasn’t something we were able to do. She continued insisting we had deceived them. We then sent her a photo of the listing where it lists out the bedroom and sleeping arrangements clearly. The photos on our listing correspond to the configuration stated as well. No where does it say three bedrooms plus a loft. When she realized she was wrong, she just began listing off other things like the yard being overgrown and apparently plastic bottles strewn about the place, insisting those were the reasons we had to refund her. When we asked her to send photos of the problem issues, she ignored. She never did provide those photos. Despite this, we told her we would think about it a bit more to see how we could help. This wasn't satisfactory. We told her if she was still upset, she could contact VRBO. She did and VRBO they reached out to us. We explained our side of the story and then they reviewed our listing. They found what we were saying to be true let her know everything was accurate. Still, after giving it some thought, understanding these sort of things happen, and wanting all our guests to have the best experience possible, we provided them 30% back and suggested they could rent a hotel room nearby for one of their elderly parents to stay in. It was a significant amount we refunded, which we were willing to do to help out. To then receive this review and have them disparage us is extremely disappointing, especially to say we falsely advertised our listing. We’re a mom and pop operation. We host our own property and do everything we can to help guests have the best experience they can. Hopefully future guests can see that this guests comments and description of the property do not align with any of our other reviews. A single star when all of our other ratings are either a 4 or a 5 should hopefully be suspicious and seen for what it is, vindictive. We strive to make our guest experience as best possible and in spite of their decision to write such a mean-spirited review, we wish them well. If any future guests have questions about the bedroom configuration or anything else, please don’t hesitate to reach out before you book. We’re a Premier Partner and pride ourselves on staying one!