2/10 Terrible
Matt G.
31 Aug 2025
Disliked: Check-in, communication
They cancelled on us without telling me. We weee driving to the UK from Spain and this was an overnight stay for our family that included 4 children (eldest 5). I said to them that we may arrive late depending on traffic, the property rep told me to meet them at 4pm or 5pm, I said we would try but traffic dependent we may be later. I asked them to leave a key in a secure place and we could set ourselves up (this is totally normal in our experience). At 3pm I communicated to say traffic was bad (with Google maps screen shot), we would be late but to go ahead and leave a key out. I chased twice more (on stops driving up through France). At 6.17pm they told me they had cancelled. I then had to arrange alternative accommodation for our family. Not an easy task and out of pocket money wise until the refund arrived a day later.We are now home and I am still baffled and quite angry about this. I’ve never left a bad review before on any site but feel I simply have to share this.
Matt G.
Stayed 1 night in Aug 2025
