I cannot give a review of this property because upon our arrival, right at the time we should be checking in, our host sent me an email canceling our trip. She gave no apology and didn’t bother to call, she just said that the property had been sold and our trip was cancelled. She left us stranded.
I had received emails the two days before confirming our arrival and the address of the property and the email said it contained check in information. It did not tell us how to check in so I began reaching out to the host directly. I called her numerous times and sent messages but she never had the common courtesy to respond. I’m sure that if the property was sold she knew that two days before. I can’t comprehend how she could let us travel there knowing we would not have a place to stay when we arrived.
She still has never apologized, even when she sent the email cancelling the trip. I would never rent a property that she is hosting and feel that she should not be allowed to host.
If this was my first time to use VRBO I would probably never trust them again, but it was just the terrible host we had that made the experience so bad, not the whole VRBO company.
When I reached out to VRBO directly they were very helpful in helping us find our first night's stay at a hotel.
The inaction of this host was inexcusable.