Verified
4/10 Poor
Bernd G.
11 June 2025
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
The property was very nice, more spacious than photos, and clean, but the experience we had with the management of the property was subpar and we would not recommend.At midnight on the final night, after spending time as a group in the main house, the keypad lock to the casita died without any warning and I was completely locked out, with all my belongings (including medications) inside.I spent an hour (until 1am) on the phone with or waiting for a response from the property management company (10 min of the initial 15 min call were spent getting the representative to understand that I was locked out of the casita not the main house), at which point I was told that there was nothing to be done until someone could come out in the morning. While there was a lockbox with a physical key for the main house, there was no lockbox for the casita, and I was stuck for the night. Thankfully our group was not fully at capacity & I was able to get a few hours of sleep on the couch-and my medications were not time sensitive-but the lack of planning and systems left much to be desired, especially for a management company the size of Vacasa; to not have failsafes and backups for all locks on a property is a major oversight and safety risk.I have to thank the local property manager, Elizabeth, who text messaged at 1am after I got off the phone and was at the house by 6am to open the casita.Overall, the house was very nice, but I do not feel confident in returning to a Vacasa property.
Bernd G.
Stayed 9 nights in May 2025
