Sunset Hillside Cabin staycation on Horse Farm - Pet Friendly D

Thank you Destiny, I'm glad you enjoyed your stay and I hope you will come back when you can! -Laurie

This review is not accurate. - First and foremost this man called me on the phone and chose to speak to me in an extremely vulgar manner. Words that shouldn't be used in a public setting- such as this review reply. I tried to ask him to review his emails from me but he was too busy cursing me out to listen. I sent him check-in information on the day he booked his reservation by email thru VRBO. It is a default feature and goes out to every guest who books at my property. I then emailed him another copy of the check-in information. I also text him within 10 minutes of his texting me inquiring about the door code. I was at an expo with my business and unable to text immediately. They checked in at 5:45 and had zero complaints until midnight. At midnight I receive a text that their "son is afraid to sleep in a new place and wanted the lights on and was crying there were bugs everywhere". There were not in fact "bugs everywhere". I explained to him that I have pest control out every 4 weeks to spray the properties inside and out. To which he said he knows there is not a chemical that kills stink bugs and went so far as to say "My customer had me caulking cracks and holes in hers to stop them and used a wood bug chemical but I think they still find their way in. " There are always a few that get in in the spring when it starts to warm up. I minimize that as much as possible. I offered him a partial refund. It is not part of my cancelation policy to refund after you have checked in - I was trying to be nice. I refunded him for the remaining night he did not stay. Within 15 minutes of sending the refund He called and cursed me out and threatened to compromise the good standing of my business. I had another family who had requested to book for that weekend that ended up checking in and stayed 3 nights with zero complaints.

For future guests, Please consider reading my other reviews. I do wish I could upload a video as a reply as I went directly to my cabin to film the condition for my records as well. There was no hair in the shower nor was there pet hair on the sofa. We are pet friendly so a stray hair, here and there, is certainly possible but not to the degree that cleanliness is an issue.

First and foremost, I do encourage you to read my other reviews. As for this review... I did apologize to this customer and had already requested my housekeeper go and handle the issues. It did take me literally 15 min. into the conversation to be able to offer a solution as her husband was berating, cursing, & threatening me and I was unable to speak without interrupting. At this point, I contacted my housekeeper and told her not to approach the cabin as I was concerned for her safety. I contacted my local sheriff's office and filed a security report with VRBO.