4/10 Poor
Maggie N.
21 Oct 2023
Liked: Check-in, location
Disliked: Cleanliness
Tolerable but well below expectations
This house worked well with our large group. The kitchen area specifically was well-suited for big gatherings with two refrigerators, ovens, microwaves and dishwashers. There was limited seating in the living room, and the three TVs were very difficult to figure out. The floors were sandy and not clean when we arrived, and both washers and both dryers were extremely moldy and gross. The house was a little bit run down and I was surprised at the apparent lack of upkeep. The biggest disappointment was the broken boardwalk. We chose this house specifically for easy beach access because we have a handicapped family member, and we were not told beforehand about the unusable boardwalk. When I happened to see it on the booking info the week before our arrival, I asked why we weren’t informed so we could make other accommodations if we needed to, and the only answer I got was that the information was listed when we booked. I finally got an answer as to when the damage occurred and it was AFTER we booked, so there was no way we could have known about the damage. I asked if there was any way we could switch houses or get a discount or even an early check in since we paid for something we weren’t getting, and Vacasa wouldn’t do anything for us. It was obvious that they didn’t care since they had our money and we were stuck as the cancellation/refund window had passed. I was very disappointed in their lack of transparency and what I consider to be basically dishonest.
Maggie N.
Stayed 4 nights in Oct 2023
