6/10 Okay
Kathryn W.
4 Jan 2024
Sugartop is NOT Top Notch
We stayed during the week between Christmas and New Years 2023. The shuttle / parking situation is a nightmare. It snowed during our stay (yay!), which meant the Sugartop van with 4 wheel drive had to be used to shuttle visitors to their vehicles—6 people at a time! There was always a line for the shuttle to get to the car! Or we were waiting in the dark and 20 degree weather for 45 minutes for the shuttle to take us to the top after parking. This is not a ski in/ out location. Check in /check out was hotel gridlock—not enough elevators, carts, shuttles, loading zone spaces, etc. The pool and especially the hot tubs look filthy and the chlorine odor is overwhelming! The unit itself is spacious. The view is beautiful. The primary bed is a full size, but comfortable. The unit sleeps 5 but the sleep accommodations for the 5th person is a leather couch with no sofa bed— it was dirty under the cushions (crumbs, remote control, hair). No cable tv, couldn’t get wifi working, ice maker not working and no ice available in the building. Except for the shuttle drivers, the staff at Sugartop is not friendly or helpful. I would not stay here again.
Kathryn W.
Stayed 5 nights in Dec 2023