Apartment w/ Balcony+ Pool+ Near Beach

Hi Shawn , looking forward to seeing you again soon and thanks again!

Thank you for taking the time to share your feedback. We sincerely regret that your stay did not meet your expectations. We understand how frustrating it is to experience issues with the air conditioning and refrigerator, especially while traveling with your family. As soon as you reported these concerns, we coordinated with the resort's maintenance team, who made multiple visits in an effort to resolve the issues. Unfortunately, because the unit is located within a resort, we do not have the authority to relocate guests to another room, as room assignments and inventory are managed exclusively by the resort. Regarding your messages after checkout, we apologize for any delay in our follow-up. We strive to respond as quickly as possible and are sorry that you felt your concerns were not addressed in a timely manner. We also take your comments about the cleanliness of the linens and furniture very seriously. This is not the standard we expect, and we have shared your feedback with the resort's housekeeping management so they can investigate and take appropriate corrective action. We appreciate your feedback, as it helps us improve both our communication and coordination with the resort. We are truly sorry that this experience impacted your vacation and wish you and your family all the best.