6/10 Okay
Cathy M.
28 Apr 2024
Liked: Check-in, communication, location, listing accuracy
Too many issues
We arrived in the evening and found a note from the cleaning crew that they couldn’t make the master bed because the dryer took too long to dry the sheets. Upon trying to make the bed, the sheets were stained. Then the master bathroom smelled terrible from probably being cleaned with dirty sponges. The shower curtain smelled as well. We had to go to Target to get new sheets and shower curtain. Even more distressing was the handle to the sliding glass door was broken and hanging from a screw. A call to Carter Coastal Vacations had them out the next morning recleaning the bathroom and changing the sheets. The door handle was fixed on Monday. I was told my cleaning fee would be returned, but no refund issued. They did respond to my issues, but I don’t feel that these things should have happened in the first place, especially with the amount paid to rent it. On top of that, the resort rented out the restaurant for a wedding with a live DJ on Friday evening. It ended at 10, but hard to put small children to bed with that noise level, especially when we had to get up early to leave by 10 AM. The grounds are very nice, but too many issues for me to ever consider returning.
Cathy M.
Stayed 7 nights in Apr 2024
