6/10 Okay
Beverly T.
15 Apr 2024
Liked: Location
Disliked: Check-in, communication
Perfect Location, but issues
This property was in the perfect location, but the check-in process was a nightmare. I received emails in advance saying that our access code would be in our personal portal, but when I'd check the code was blank. Since I was able to access the site I assumed that the code would be entered on the day of our arrival. Our flight was late so we arrived around 8:30pm, and there was still no access code in my personal portal. The office closes at 8pm (Their hours are not listed on the paperwork), so I called the "Emergency 24 hr" phone number 4 times. No one answered the phone and the recorded message hung up on me all 4 times without allowing a message. Thank goodness the security guard at the complex was so kind to stay with us, or we would have been standing in the dark parking lot alone. I called VRBO and they were able to contact the Property Management Company to get a code for the door, but the doorknob still had some issues to get it to open. (seems like this problem could be corrected). Once inside, the decor was really cute and tasteful, but there is no way 6 people could be comfortable here. My kids loved the bunk beds, but they are about 3 feet from the paper-thin walls of the bedroom, so there is no privacy. The bed has squeaky springs, and I could hear full conversations from people in the units around us. I think we would have had more privacy in a hotel suite.We were here 4 nights and on the 3rd morning I turned on the light to find a cockroach on the bedstand.
Beverly T.
Stayed 4 nights in Apr 2024
