Redone Palm beach beach Marriott resort ON BEACH

Thank you so much for your thoughtful review! We’re delighted to hear you enjoyed the condo, found it spacious and comfortable, and that your family was able to take advantage of the resort’s amenities for both kids and adults. We also appreciate your feedback regarding valet parking and luggage carts. As a privately owned residence within a full-service resort, those services are managed by the resort rather than by us. We understand they may not be everyone’s preference, but we’re glad to hear the valet team was efficient and helpful during your stay. We truly appreciate you choosing to stay with us and hope to welcome you back for another relaxing vacation!

Hi Cindy, Thank you for your feedback! I always provide my phone number and respond immediately to any issues if my guests encounter them. You can also message me in the app. Unfortunately, I never received a correspondence during your stay, and I wish I did so I could have resolved the issue while you were there and given you a 5-star experience. The AC is a brand new system and just needed to be reset, and once it resets, it blows cold AC. The cleaners said they would never leave pee on the toilet but would have come back to clean it if you weren’t satisfied. We now have black “make-up towels” for this unit, so makeup stains will not be on the washcloths. The fan in the bedroom is something I’m still working on getting fixed so it doesn’t “make a noise,” but I have provided future guests with a portable fan they can use in the unit. On the 5th floor, no one can gain access to the unit from the balcony, but I could get the sliders to lock- (both sides open up, so you have to line them up to lock). I wish you would have called me- these are all issues that were fixed immediately after reading your review.