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2/10 Terrible
Keith K.
3 Apr 2024
Warning
Rating Details:
The property manager was very unhelpful.
The vacation rental was clean.
I was happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Our stay took a most disturbing turn as our stay came to an end. The rental company claimed we were suppose to leave on March 31st and sent the cleaning company to clean. Our rental agreement and emails with the rental company all stated our departure day was .April 1 and no additional charges would be incurred. We had paid in full up front as with all VRBO bookings. To our surprise the management company, St. Augustine Vacation Rentals took another fee of $263 against my credit card. I called and emailed the owner Derrick Kelly to discuss this charge. He refused to discuss this and then stopped returning calls and emails. I have just opened a dispute with my credit card company to obtain a refund. .This is so underhanded and unprofessional I am shocked.
Keith K.
Stayed 8 nights in Mar 2024