6/10 Okay
Tiara S., Washington, DC
4 Feb 2024
Liked: Cleanliness, check-in, listing accuracy
Slightly Disappointed
Let me start by saying the property is exactly as pictured, and clean. It’s located in a convenient location. I loved the fact that we had a small stove stop for cooking and mid size refrigerator for groceries. Unfortunately, the electricity went out mid stay. I got up at 5:30am and began cooking around 6am by 6:15 the electricity went out and I was unable to continue cooking. As we all know this left us with no AC, or WiFi and while the problem was corrected in less than 5 hours all the food I had purchased and the food I was cooking had spoiled. I spoke with the property management company and although they own several properties apparently NONE have generators, which sucks. We were not given any options for service recovery, no a partial refund, stipend for future visits, NOTHING! Just a simple “there’s nothing we can do” Unfortunately, this caused me to lose a great amount of money on food. Therefore, having a kitchenette was pointless. I wanted to love this place!
Tiara S.
Stayed 3 nights in Jan 2024