6/10 Okay
Carey M.
2 Jan 2024
Liked: Cleanliness, check-in, location
Disliked: Communication
Good location but just plain disappointed in the non working amenities and no response.
It was clean and tidy but I would suggest to use a cleaner that doesn’t smell so industrial, but I’m assuming that the underlying vomit smell was the reason why. The chemical/bleach smell was so strong that first day and thankfully finally faded. Some good: nice location to Bryson City and the Casino for the NYE celebration. Comfortable beds, soft sheets which were appreciated. Not so good: None of the tvs (3) were working so we went into town to watch the game. The big letdown is that I reserved this property solely based on the hot tub that was advertised. So many other houses for rent in the area but I chose this one because it had a hot tub and being that it was also my husband’s birthday and he loves hot tubbing…thought this would be perfect. Nope, we get back that night and get changed and off to the hot tub we go. When lifting the lid, the funky musty smell was so obvious and the cloudy water was off so putting. Couldn’t get the water to heat past mid-80s anyways. Didn’t matter since we weren’t going in that water. I messaged Isaac that night about the hot tub and tvs, followed up the next day again but no response. Checked again this morning before the 10am check out time and still nothing from him, the reservation closed out so that was that. I’m just very annoyed that the hot tub and tvs were not maintained and checked to be in working order and that my messages should have been responded to.
Carey M.
Stayed 3 nights in Dec 2023
