I have never written a review but felt compelled to after our recent stay. We have been to the Big Island three times and love this area. However, we were disappointed this trip by our rental. It felt as though the management group is not keeping up with the upkeep on this property. We were told someone inspects it beforehand but I find that hard to believe. A lightbulb needed to be replaced in the entrance hall, the outdoor dining table took three washes, before it was clean enough to use, there was old dried bird poop on the lanai floor, dining chairs and two loungers, the kitchen counter had not been properly cleaned, there was a clump of hair on the shower floor and strands on the shower wall., the main shower had black grunge under the silicone, the. main bedroom carpet is stained, we couldn’t find bikes labeled for the unit and when we called we were told to look in the carport. We found some bikes locked up but none were labeled for the unit. Based on what was there -with flat tires and rusted chains, we decided to just walk everywhere,. The doors and screen doors to the lanai are very difficult to open on one side.
Our first morning, we were awoken due to workers accessing the roof through a trapdoor on the landing by our entry door. The worker subsequently dropped the trapdoor breaking it and then precariously placed it back in the ceiling. This trapdoor was located outside the front door so entering and exiting was difficult in order to not stand under the broken trap door. We called management and they did take it down but just left the broken debris and door on the landing for three days. There was no communication about the work that was being done to the units. Nor did anyone communicate that the trapdoor would be fixed. We showed up one day to discover it had been replaced. Communication regarding the work would have been nice.
Cons: pool is small, no gym, no table on the deck between the lounge chairs making it difficult to enjoy a drink on the lanai, lighting in living area and primary bedroom/bathroom is poor, far distance from the community grills (no grilling on lanai) so we had to drive over to grill fish and then drive back otherwise the fish would get cold, cleanliness and overall upkeep
Pros: quiet complex (without the contractors), walking distance to the beach via the coastal trail or road, community grills were very clean, view is lovely, kitchen is beautiful