2/10 Terrible
Steve K.
1 May 2024
Liked: Check-in
Disliked: Cleanliness, communication, location
Mouse in the kitchen
On our first nights stay late in the evening, there was a mouse in the kitchen which we video taped - I sent this video to the owners the next day as it was late and did not receive a response - this caused us to not use the kitchen or anything associated with it (who knows how many and where they were nesting ) for the rest of our stay as well as a few people not willing to sleep
On the main floor - asked property owners for a partial refund since we did complete our stay but mainly avoided being in the house and the response was “yes we got the video of the mouse in the kitchen but you didn’t ask us to do anything about it - we did address it once you checked out” not sure if I believe they did - didn’t respond to my last email either - if I were a property owner renting my home and an issue like this occurred I would immediately reach out to the guests and see how to remedy the situation not just say well you didn’t ask us to do anything so we didn’t
The property itself is located in what seems to be an up and coming area - no issues but not the most desirable surroundings - lots of homeless roaming the area and vacant looking homes -
The house was clean other than the mouse in the kitchen and a good job remodeling an older home with new paint and furniture to help make it look better
Unfortunate the way this was handled since I rented based on so many great reviews prior
Wish I could attach a video/photo but Vrbo does not allow -owners know the truth regardless
Steve K.
Stayed 2 nights in Apr 2024