4/10 Poor
Maria W.
3 Nov 2022
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Very misleading
When we checked in, we were given a room that was dirty. When we told the manager this, he didn’t believe us and went to check. I also told him that the room didn’t represent the listing (it was supposed to have a separate living space from the bedroom), the manager told me that the “way I booked” (through Vrbo rather than directly) meant that nothing was guaranteed about the design of the room. He moved us to a new room, still a studio, and we were told nothing else was available. We were given no credit for the hassle or misleading booking.
We asked if we could leave our bags at the desk the morning we checked out, and we’re told no. Then we were told that we could, but it would cost us. He then offered to give us a discount for holding luggage if we bought a tshirt from the hotel. We found a locker in midtown and were relieved to not have to deal the with hotel any longer.
I’m not one to give a bad review, but if you have teenagers and are looking for space, you’d be better off at a chain hotel with two beds. Save your time and money- don’t stay here.
Maria W.
Stayed 2 nights in Oct 2022
